Terms & Conditions

This agreement outlines our commitments to our subscribers (such as the level of service and support they are entitled to) and a subscriber's obligations to us (such as how the service is paid for and what details need to be provided).

1. TERMS USED IN THIS AGREEMENT

For the purposes of this agreement the terms "you" and "your" refer to the accountholder. The terms "we", "us", "Safe-Tag", and "safe-tag.com" refer to the administrators of the safe-tag.com website as laid out below (see 8, "PARTIES"). The term "account" refers to the facility provided by Safe-Tag whereby you are granted access to the subscribers' area of the site where your personal details are stored and the accompanying service of making these contact details available to certain individuals who find lost articles identified by the customers "Safe-Tag ID".

2. OUR OBLIGATIONS TO YOU

2.1 - Account Activation

Subject to the provision of a genuine and correctly spelt email address capable of receiving emails from Safe-Tag (including emails generated automatically by a computer) Safe-Tag is obliged to provide you with the means of activating your account to allow you to access the restricted areas of the site. This is normally done via an activation code sent by email. In the event that you do not receive the email containing the activation code Safe-Tag is obliged to activate your account manually for you within two working days of notification of your problem, combined with proof that the email address you have provided is capable of receiving emails. Acceptable proof includes (but is not limited to) an email received from the address in question, or the quotation of a manually generated code, sent to the address in question, in an email from another address. All correspondence must include clear reference to the problem in hand and the required action to be taken.

2.2 - Availability

While your account is open and not contravening any of the terms laid out in this agreement Safe-Tag is obliged to grant you access to the subscribers' area of safe-tag.com via a unique username and password. While every effort is made to ensure that the site is available at all times there may be occasions when, due to unforeseen technical difficulties that may affect the server, the internet in general, or other equipment, the site (including the subscribers' area) may be unavailable. Safe-Tag makes no representation that the subscribers' area will be available at all times and accepts no liability for any temporary unavailability, for which no refunds will be made.

2.3 - Notification Emails

Safe-Tag is obliged to compile and send to you any notification emails generated when someone reports your Safe-Tag as found, however we are not responsible for the delivery of these emails once they have been sent from our server, and no refunds can be made for non-receipt of these emails due to the policies and functioning of other companies and systems that you rely on for email delivery (for instance, anti-spam filtering on your computer or email account; your email account being over quota, etc.). You understand and accept that no guarantees can be given regarding the way in which your own software may display these emails, and we cannot accept liability or offer refunds for any failure of your software to display these emails correctly, or for any impaired functionality or appearance.

2.4 - Customer Support

Safe-Tag is obliged to respond to any support request within two working days, subject to the provision of a correct and working email address. No support can be provided by any other means than by email, including by telephone.

2.5 - Account Functionality

Should you encounter difficulty accessing the restricted area of the site, Safe-Tag is obliged to test your account within two working days of receipt of communication from you outlining your problem and providing your correct username/email address. In testing your account, Safe-Tag is obliged to verify that the restricted area of the site can be accessed over an open internet connection using your login details when submitted using Microsoft's Internet Explorer run in its default settings. You are aware of the fact that the settings and configurations of your own software and/or computer may cause problems accessing the restricted area, and that Safe-Tag cannot offer support or accept liability for such problems. Once Safe-Tag has verified that your account can be accessed using the appropriate software and settings it is your responsibility to ensure that you have the necessary equipment and configuration to use your account. No representation is made that accounts can be accessed from any combination of computer, software, and settings, and (since the necessary software may be freely obtained) no refund can be given for any problems encountered due to the use of inappropriate software/settings. You acknowledge and accept that if your account is tested and found to be working that any problem you continue to encounter is a problem with your own equipment and not the responsibility of Safe-Tag.

2.6 - Account Security

Safe-Tag is obliged to take all reasonable precautions to ensure that your account is secure and that your personal details are not accessible to any third party operating in the normal course of business. With regard to your payment card details, these will be held securely by your elected payment processor, and will not be available via the Safe-Tag site. All information exchanges including your card details will be carried out over secure connections. With regard to information such as your name, address, etc. this will be accessible by you using your username and password via the Safe-Tag website over a secure internet connection. Details of account status and date of termination can be obtained with your username only. Your Safe-Tag username and password will not allow anyone to see your card details, or initiate any payment on your card, unless you have deliberately made your Safe-Tag username and password the same as your username and password for your account with your payment processor. Safe-Tag advises strongly against doing so, and if you choose to do so it is at your own risk. Safe-Tag accepts no responsibility for and cannot be held liable for any losses arising from loss of data or the compromising of sensitive data as a result of actions beyond its control, including (but not limited to) hardware failure, software failure, or malicious attacks by third parties. Safe-Tag must not and will not knowingly discuss or disclose your account or any of your personal details with, or act upon any request made in relation to your account by any person who does not provide your full username and password as proof of identity or accountholder authority. Where login details are unavailable and cannot be retrieved, verification of other personal details will be accepted. Safe-Tag is obliged to monitor activity on your account, and if this activity suggests that your password may have become compromised access must be suspended to protect your personal details. Safe-Tag must then issue you with a new password and reactivate your account within two working days.

2.7 - Accuracy of Information

Safe-Tag is obliged to provide information that is correct to the best of its knowledge, and to follow up any notifications of errors in a reasonable timeframe. However, Safe-Tag cannot be held liable for any errors or inaccuracies in its databases, or any loss that may arise from a user acting on information provided by Safe-Tag. Inclusion does not constitute recommendation and any action you undertake in relation to any information provided by Safe-Tag is undertaken entirely at your own risk. No refunds can be given for the provision of inaccurate information, unless it can be demonstrated that Safe-Tag has been made aware of the inaccuracy and has been negligent in failing to correct it.

3. YOUR OBLIGATIONS TO US

3.1 - Email Address

To activate your account and gain access to the restricted areas of the site you are required to provide an active email address capable of receiving emails from Safe-Tag, and evidence that you are able to receive emails sent to it, either by clicking the link provided in the welcome email sent to your email address upon account creation, by entering the account activation code also sent in this email in the appropriate form on the website, or by sending an email from the account (clearly stating the purpose of the email) which is then received by us. You have no right to access the site until you have provided evidence in one of the above forms that the email address you have given is capable of receiving emails.

3.2 - Changes to Email Address

Should you at any point stop being able to receive emails at the address you provide you must inform us and change your email address on file with us. If your failure to inform us of your change of email address later causes problems with receiving notification emails, you will not hold Safe-Tag responsible.

3.3 - Payments

Safe-Tag's services are not provided until payment has been posted to your account. This can be done via our authorised payment processor or by sending payment via mail. Should your subscription period expire without payment made to Safe-Tag, the particular Safe-Tag ID in question will become inactive and you will not be able to receive notificaiton e-mails on the discovery of your Safe-Tag.

3.4 - Disputed Payments

By taking out a subscription to Safe-Tag you assert that you will honor all payments made and will not dispute any payments made, either through your bank, credit card company, payment processing company, or by any other means, other than by requesting a refund directly from Safe-Tag. Should you register any dispute with any other body regarding a payment made to Safe-Tag you agree to pay a Disputed Payment Fee of $30. If you reverse any payments you make to Safe-Tag you will remain liable for this amount and agree to pay the amount reversed in full through one of the payment options offered by us, plus the full amount of the Disputed Payment Fee. It is your responsibility to ensure you provide us with an email address capable of receiving emails from us, and non-receipt of emails informing you of the required payment will not nullify the debt or mitigate non-payment.

3.5 - Late Payments

Safe-Tag does not offer a free credit facility. All payments must be settled when they become due - before services are rendered.

3.6 - Contact Information Maintenance

As a subscriber to Safe-Tag you are required to provide notification of any changes in the contact information kept on file for your account using the "Manage Account Info" facility.

3.7 - Account Security

As a subscriber to Safe-Tag you must keep your login details secret at all times and never share them with any other person. If activity on your account suggests that your login details have become compromised your account will be automatically suspended and you will be issued with a new password within two working days. You must not revert to your previous password, which may have been compromised.

5. ACCOUNT DURATION AND TERMINATION

5.1 - Duration

Your account will remain active from the point at which you enter your activation code to the point at which you fail to renew said Safe-Tag ID before its expiration date (excepting interruptions to service caused by technical errors, possible security issues (see 2.6 and 3.7), or suspensions imposed due to account misuse or suspected account misuse at Safe-Tag's discretion).

5.2 - Subscription Cancellation

You may cancel your subscription by not posting a renewal payment for said Safe-Tag. No penalties will be imposed for letting a Safe-Tag expire without renewal.

5.3 - Account Misuse

Safe-Tag reserves the right to close without warning any accounts being used for any other purpose than for the provision of information held in the subscribers' area to the individual subscriber. Possible forms of misuse include, but are not restricted to the following: (i) incorrect information - if the information you provide about yourself is false or incorrect you may be denied access to your account or your account may be closed. This applies in particular to the sign-up process where the use of a false or inaccurate email address, or one which cannot receive emails from Safe-Tag, will render you unable to activate your account, for which we accept no responsibility and for which no refunds will be issued. No refunds will be given for any accounts closed due to misuse.

6. TECHNICAL REQUIREMENTS

To use Safe-Tag's services you will need certain equipment, not supplied by Safe-Tag. This includes a computer, an internet connection, and the necessary software to browse the internet and access emails. Safe-Tag and notification emails are designed for and tested on Microsoft Internet Explorer, Mozilla Firefox, Microsoft Outlook, and Microsoft Outlook Express, all run in their default settings. Performance on other applications cannot be guaranteed, and no assurance can be provided that Safe-Tag services can be used with any configuration of computer, software, and settings. The necessary programs to utilise Safe-Tag services are available for free on the internet, and as such no refund can be made for any failure of your own equipment to receive, process, and correctly display Safe-Tag services.

7. REFUNDS POLICY

Refunds will be given at the discretion of the company management, and only in circumstances where Safe-Tag has failed to fulfil its obligations as laid out in this agreement. Applications for refunds must be made by contacting Safe-Tag through listed Contact Methods and cannot otherwise be considered. Refunds will not be granted for cancelled subscriptions either wholly or in part. A refund will be provided if there has been a failure on the part of Safe-Tag to fulfil its obligations with regard to account creation as laid out in the terms of this agreement, but under no circumstances whatsoever will a refund be considered once the account has been correctly created and accompanying services made available. Refunds, where suitable, will be provided either wholly or in part, as deemed appropriate by the company management.

8. PARTIES

The parties to this contract shall include (i) any person who commences the online account creation process and continues that process to the point of payment (referred to above as "you" or "your"); and (ii) the administrators of the Safe-Tag website, being at this time Mavoy LLC, trading as "Mavoy LLC" and "Safe-Tag" from the address of P.O. Box 5443, Richmond, Virginia 23220-5443, United States (referred to above as "we", "us", and "Safe-Tag"). In the event of the sale or transfer of the website or business the contract will pass to the new administrators of the site.

These terms and conditions are the current terms and conditions covering subscription to Safe-Tag and supersede any previous terms and conditions and may be superseded in themselves or amended in future without prior consultation.